conflict resolution Training
Practical framework for managing conflict in the workplace
Duration
4 hours
Location
on-site or online
Group Size
Up to 20
Certification
Certificate of participation
Overview
Conflict is one of the most challenging parts of work and yet most people aren’t taught how to deal with it effectively.
When conflict isn’t managed well, it can escalate and spread. Ongoing conflict causes stress, wastes time, creates tension and distracts from what is really important.
This workshop provides a comprehensive set of tools that can be used to resolve conflict early and prevent things from escalating. Whether you are in solved in a conflict yourself or helping to resolve conflict between others this course will help you feel calm and confident as you respond rather than react.
Completing this workshop will help you:
- Develop practical, hands-on skills to handle conflict effectively and efficiently
- Gain the confidence to make decisions involving disputes with colleagues, customers, contractors, or other stakeholders
- Improve workplace communication and team engagement
- Enhance your team's conflict resolution skills
- Support others around you to deal with conflict without getting sucked in to 'rescuer' mode
- Develop strategies for holding on to boundaries
Who is the course for?
- Managers and leaders
- Customer service staff
- Staff who deal with clients and customers
- People responding to complaints or delivering bad news
- Professionals wanting to gain confidence dealing with strong emotions and difficult personalities
Course Format
- 4 hour training workshop, including case study activities
- Interactive and discussion-based
- On-site or online options available
- Includes handouts and resources, including links to online resources and books for further learning
Modules
Understand how to analyse a conflict to clarify which factors are contributing to the situation and begin to develop options for responding.
It’s easy to get sucked in to conflict and strong emotions have a tendency of replicating themselves.
Learn to protect yourself from the negative impacts of conflict and remain rational and logical even when conflict starts to heat up.
Recognise the fight or flight response and learn how to help someone calm down and re-engage their ‘rational brain’.
How to use a brief-informative-friendly-firm approach to contain conversations and interactions.
Find the middle ground between silence and violence. Many people stumble into passive or aggressive ways of deal with conflict. Learn the essential elements of respectfully assertive communication.
Learn to demonstrate empathy (not sympathy). Feel more confident ‘holding the line’ where needed and avoid getting sucked in to a situation.
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Contact Us
Email enquiries@reboottraining.com.au
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